Contact Bulkington Surgery
School Road, Bulkington, CV12 9JB
Mental Health Services
Patients are treated with respect, kindness and dignity. All staff is very caring and supportive and happy to help
Bulkington Surgery at a Glance
Patient Participation Group
Patient Participation Group (PPG) is normally made of practice staff and patients that are representative of the practice population. In some cases, the PPG could be facilitated by patients with no practice involvement. The main aim of the PPG is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.
Using the PPG, GP practices are encouraged to promote the proactive engagement of patients and to seek views from practice patients through the use of local practice surveys. The outcomes of the engagement and the views of patients are published below if this practice has a PPG.
National Patient Survey
The information below is taken from the national GP Patient Survey. The results for this practice are depicted below. More detailed results from the GP Patient Survey are available from the GP Patient Survey website at: www.gp-patient.co.uk.
GP Patient Survey score for opening hours
87.9%of patients are satisfied with the practice appointment times available to them
The proportion of respondents to the GP patient survey who gave a positive answer to ‘Generally, how easy is it to get through to someone at your GP surgery on the phone?. Higher values are better
89.1% of patients reported it was easy to get through to the practice on the phone
Percentage of patients rating their experience of making an appointment as good or very good
94.2% of patients reported they had a good overall experience of making an appointment
The proportion of respondents to the GP patient survey who described the overall experience of their GP surgery as good or very good.. Higher values are better
98.7 of patients felt that their overall experience of their GP practice was fairly good or very good
If you are confronted by a serious problem such as Acute chest pain or severe bleeding, call an ambulance (tel 999) before calling the surgery.
Booking an Appointment
Booking an appointment can be done either in person at the surgery, by telephone, or by registering to use our on-line services.
If you think that you may need a chaperone, an interpreter (either for sign language or because your first language is not English) please let us know when booking your appointment
If you require a doctor for something that can not wait until the next routine appointment is available you will be seen on the day if appropriate. There are usually some appointments added to the morning and afternoon surgeries if all the routine appointments have been booked for that session. You may be asked to contact the surgery at 8.30am or 2pm to see if any more appointments have been added.
However if you have an emergency and the reception staff do not have any appointments to offer you you should ask them for a telephone consultation with the Duty GP who will assess the urgency when speaking to you and will decide the appropriate action.
Blood test appointments and midwife appointment although booked through the surgery are booked in line with guidelines from the Trust who employees them and is not the control of the surgery.
If you have any complaints about these services, please contact: George Eliot Hospital.
Please only use Accident and Emergency Departments or 999 if you have an urgent problem.
Feel Well - choosing the right service for you: www.feelwellcovwarks.nhs.uk
What is the 111 service? click the link below to find out more:
We would also like you to think about whether it is more appropriate for you to look after yourself with over the counter medications and self help. The link below is an on-line resource which provides lots of information such as:
Encouraging self-care; Self care of Minor Ailments; Helplines; Medicine information (including adverse reactions); Drug Interactions and Patient support groups which you may find useful.
Local Sexual Health Clinics: http://www.sexualhealthwarwickshire.nhs.uk/
When The Surgery Is Closed
In the case of a medical emergency outside of normal surgery hours please telephone the usual surgery number: 024 76 733020. An answerphone message will inform you of the surgery opening times and give information of what to do in case of emergencies that will not wait until the surgery re-opens.
Usually from 6.30pm until 8.00am weekadays and over the weekend the message will ask you to ring 111 but it is always best check the answerphone message in case of any changes. Over lunchtimes and at other times of closure an alternative contact number will be provided (please see below for advance notices of closures).
The surgery is currently making changes to ensure the environment is as safe as possible for patients and staff alike during the Covid-19 pandemic. You may be aware we have a slightly different way in which we handle our appointments.