Accessibility Statement for Bulkington Surgery
This accessibility statement applies to the website and/or domain associated with Bulkington Surgery . Our website is hosted by Wix.com and we work in conjunction with our host to enable as many people as possible to use our website. This means that users should be able to:
Change colours, contrast levels and fonts
Zoom in, by up to 300%, without the text splitting off the screen
Navigate most of the website using only the keyboard
Navigate most of the website using speech-recognition software
Listen to most of the website using a screen reader (including but not limited to: JAWS, NVDA and VoiceOver)
In addition, we have made our website text as simple as possible to understand. If you need any further advice on making your device easier to use, particularly if you have a disability, click on the following link: AbilityNet
The accessibility of our website
We are aware that some parts of our website are not fully accessible and unfortunately this cannot be rectified. The issues on some areas are:
The text will not reflow in a single column if you change the size of the browser window
You are unable to modify the line height or the spacing of text
Older versions of PDF documents are not fully accessible to screen-reader software
Live video streams do not have captions
Some (not all) online forms may prove difficult to navigate when using only a keyboard
The main content page cannot be skipped when using a screen reader
There are magnification limitations on the map (on our ‘contact us’ page)
Feedback and how to contact us
If you need information that is shown on our website in a different format, such as large print, easy read, audio recording, Braille or as a PDF, you can contact us by:
Phone 02476 733020
Facebook or Twitter
Once we receive your request, we will get back to you as quickly as possible. Please note that if you are unable to view the map on our ‘contact us’ page, you are requested to call or email us using the details shown above for directions.
Reporting accessibility problems with this website
We are constantly looking to improve the accessibility of our website. Should you find any problems not listed on this page, or think we are not meeting the accessibility requirements, please contact Practice Manager on
The Equality and Human Rights Commission (EHRC) is responsible for enforcing The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with the way in which we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
[Note: If your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.]
Contacting us by phone or visiting us in person
Find out how to contact us on our ‘contact us’ page via this link . Please be advised Our reception and consulting rooms have audio induction loops, or if you contact us prior to your appointment we can arrange to have a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility*
Wix.com is committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.
We are committed to making our website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Examples of non-compliance include:
Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add alternative text for all images.
Navigation and accessing information
There is no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
It is not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It is not possible for users to change the text size without some of the content overlapping.
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard – e.g. because some form controls are missing a ‘label’ tag.
Our forms are built and hosted through third-party software and ‘skinned’ to look like our website.
Content that is not within the scope of the accessibility regulations
PDFs and other documents
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we are doing to improve accessibility
Our accessibility road map can be accessed here [insert link]. This shows how and when we plan to improve accessibility on this website.
Preparation of this accessibility statement*
This statement was prepared on September 2020 It was last reviewed on September 2020
This website was last tested on September 2020. The test was carried out by Bulkington surgery. The website went under manual testing of attachments and templates.