Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request form
• phone us on 024 7673 3020
• visit the surgery and speak with a receptionist

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

You can book a routine appointment up to a month in advance.

To request a routine appointment:

• use our appointment request form
• phone us on 024 7673 3020
• visit the surgery and speak with a receptionist
• use your online services account

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Note re Urgent Appointments

If you require a doctor for something that can not wait until the next routine appointment is available you will be seen on the day if appropriate. There are usually some appointments added to the morning and afternoon surgeries if all the routine appointments have been booked for that session. You may be asked to contact the surgery at 8.30am or 2pm to see if any more appointments have been added. However if you have an emergency and the reception staff do not have any appointments to offer you, you should ask them for a telephone consultation with the Duty GP who will assess the urgency when speaking to you and will decide the appropriate action.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use your online services account
• phone us on 024 7673 3020
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.