Patient Participation Group (PPG) is normally made of practice staff and patients that are representative of the practice population. In some cases, the PPG could be facilitated by patients with no practice involvement. The main aim of the PPG is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.
Using the PPG, GP practices are encouraged to promote the proactive engagement of patients and to seek views from practice patients through the use of local practice surveys. The outcomes of the engagement and the views of patients are published below if this practice has a PPG.
National Patient Survey
The information below is taken from the national GP Patient Survey. The results for this practice are depicted below. More detailed results from the GP Patient Survey are available from the GP Patient Survey website at: www.gp-patient.co.uk.
GP Patient Survey score for opening hours
87.9%
87.9% of patients are satisfied with the practice appointment times available to them
The proportion of respondents to the GP patient survey who gave a positive answer to ‘Generally, how easy is it to get through to someone at your GP surgery on the phone?. Higher values are better
89.1%
89.1% of patients reported it was easy to get through to the practice on the phone
Percentage of patients rating their experience of making an appointment as good or very good
94.2%
94.2% of patients reported they had a good overall experience of making an appointment
The proportion of respondents to the GP patient survey who described the overall experience of their GP surgery as good or very good.. Higher values are better
98.7%
98.7% of patients felt that their overall experience of their GP practice was fairly good or very good